Tech Support Stories (techsupport) group
Notices
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Glass sales hit one million #salesstatisticstraining http://www.thebookseller.com/news/glass-sales-hit-one-million.html !Novell see my blog
about 6 months ago from web- chencc likes this.
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PROTIP: If you use OSI layer terminology to intimidate me, I'll prove my device is working with the same terms, only correctly. !techsupport
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!techsupport PROTIP: If you can't buy a $50 SATA ctrlr to test a RAID drive, I do n't believe how important you say your data is.
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I love "how do I?" calls where I can help users utilize features of their system, and the call is easy and cheerful. !techsupport
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PROTIP: If you don't know your incoming number, I don't believe you when you say you can't receive any incoming calls. !techsupport
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TIP: If you have to boot in recovery mode, run fsck, and trust me by reading back everything blindly, you earn my deep respect. !techsupport
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!techsupport PROTIP: If a customer and us waits on hold for 90 minutes so someone can open a ticket, you make us look lots better than you.
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!techsupport It's just a coincidence that I always mention OpenOffice.org Writer/Calc against Microsoft Word/Excel when mentioning software.
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Once asked a caller to reset a phone so I could monitor the startup. 5 minutes later he was still silent. I had muted myself! !techsupport
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When "digits don't have case" didn't work, I immediately told him they should be entered in lowercase. (shift==bad!) !techsupport
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I remember the call: I was giving a customer his case-sensitive password, and he made me specify case for the digits as well. !techsupport
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New group. !techsupport for all your stories as a helper or helpee. Tell your friends! !ubuntu
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@nhaines Already looking forward to some funny stories (2 words: Windows Support)
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