Bradley M. Kuhn at 2013-10-04T00:38:22Z

BTW, a health insurance company told me today that it's completely impossible to correct an inaccurate invoice, or issue a corrected invoice for any period. Seriously. They cannot correct erroneous invoices; they just tell you a corrected total over the phone but provide no documentation.

As always, they blamed the "computer system" doesn't "allow regeneration of invoices".

I almost asked for a copy of the source code so I could fix it. OTOH, I don't know COBOL so it'd be an uphill battle to fix it, I suspect.

GDFEJK, Steven Rosenberg, Claes Wallin (韋嘉誠), Yutaka Niibe and 3 others likes this.

I hate the phrase "but maybe their computer system only allows that", like it's some immutable black box that no humans had any input into.

Claes Wallin (韋嘉誠) at 2013-10-04T03:05:23Z

If I complain about that turn of phrase I invariably get the answer "Can *you* do any better? Let's see you make a better system?". Sure, just give me the hundreds of millions of dollars that probably went into this thing, and I'll show you what they could have done. Especially annoyed with this discussion when there are existing competing systems that already do thing X better or at all.

Claes Wallin (韋嘉誠) at 2013-10-04T03:07:50Z

X11R5 likes this.