David Chung

DL UX Improvement

David Chung at

Just accessed my latest flight details from DL's website and noticed the redesign.


Wow! The new layout is such an improvement over the previous layout!


The following is visible at first view (without clicking anything!) regardless of zoom level. The page is responsive:

- All flight numbers

- All aircrafts

- Expected duration of entire trip

- Scheduled departure and arrival date/time

- Departing gate and arrival gates

- Departing, layover, and arrival airports

- Expected layover times

- Seat assignment per leg

- Any exceptions (rebookings, schedule change, etc.)


Previously, just to see the flight numbers, I had to expand further details of my trip to hunt it down. Even then, I recall it still taking additional cognitive load to actually find those numbers!


The redesign was so well-done that I felt compelled to submit positive feedback!