This blogpost by Eevee on the challenges of community management is so spot on.
Laura Arjona Reina likes this.
Sadly remembering a good Usenet group that was infested by a nasty guy who took pleasure in being a jerk as being "authentic". Several of us were bothered and asked him to take that elsewhere (there were plenty of places like that already) but others took up his behavior and the group got less and less fun or interesting.